Our customer service is currently receiving a particularly large number of requests, which means that response times may be slightly slower than normal.
Our teams do everything in their power to respond to requests as quickly as possible, so thank you in advance for your patience and understanding.
If you need a quick reply to your question we suggest you to call us.
If you have placed an order in error we ask you to contact our customer service team.
We will do our best to assist you any way we can.
Please note! It’s important that you contact us as soon as possible. We always strive for quick deliveries, but this does mean that we may not have much time to cancel your order.
We cannot make any changes (address, size, color) once your order has been placed.
Items in our online shop have stock and are ready to send. Any sizes that are out of stock are marked as unavailable.
On rare occassions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time.
When we are unable to ship an already ordered item, we will not charge your card or PayPal account with the price of the article.
We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.
Our online collection is regularly replenished so it's worth checking back with us regularly.
Alternatively, if the product you are looking for is sold out, you may wish to check availability with your closest Tommy Hilfiger store through our Store Locator.