Page header & quickjump links

CUSTOMER SERVICE

Ordering in our online store is easy and convenient​​​​​​​
CancellationAvailability.

Cancellation

If you have placed an order in error we ask you to call our customer service on:

00800 – 86669445* as soon as possible.

Alternatively, you can e-mail us at: contact.uk@service.tommy.com

*Toll free number

We will do our best to assist you any way we can.

Please note! It’s important that you contact us as soon as possible. We always strive for quick deliveries, but this does mean that we may not have much time to cancel your order.

We cannot make any changes (address, size, color) once your order has been placed.

Product availability

Items in our online shop have stock and are ready to send. Any sizes that are out of stock are marked as unavailable.

On rare occassions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time.

When we are unable to ship an already ordered item, we will not charge your card or PayPal account with the price of the article.

We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.

Our online collection is regularly replenished so it's worth checking back with us regularly.

Alternatively, if the product you are looking for is sold out, you may wish to check availability with your closest Tommy Hilfiger store through our Store Locator.

Get 10% off your order

Sign up to our newsletter and get exclusive access to our pre-sales, sneak previews of our new collections and insider style advice.