CUSTOMER SERVICE

Payment

Credit Card * Debit Card ** PayPal Klarna

* We currently accept Visa, MasterCard and American Express credit cards.

** We accept Maestro and Visa Electron debit cards.


During the payment process Hilfiger Stores BV has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method.

In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.

KLARNA

What is Klarna?

Klarna is a payment service provider that allows you to buy products now and pay for them only after you've received the items, free of interest. 

Please be aware that Klarna's services are a form of credit, so you have to be 18 + years old to use Klarna as a payment method.

Klarna is an independent payment provider not owned by us. For more information about your invoice, or Klarna in general, reach out to them here.


How does Klarna Pay Later work?

With Klarna's Pay Later service you can easily buy items on our website and pay for them after you have received the items. 
This means you only pay for the items that you decide to keep.
Simply choose Klarna Pay Later as a payment method, when placing your order. After placing the order, you’ll receive an order confirmation email and a separate email from Klarna with all the payment details. 

You have 30 days to pay for the items from the date that the order is shipped to you.

You can read the full terms & conditions for the Klarna Pay Later service here.


How do I return items or an order paid with Klarna?

You can always return your items within 120 days, using the return label provided in the parcel. You can find out more about how to return an item/order here.

If you chose Klarna as a payment method and you've already paid for the order, you will be refunded for the items you return by Klarna directly.

If you haven't paid your Klarna invoice yet, the price of the returned items will be reduced from the original invoice. You'll only have to pay for the items you keep.

For any questions regarding you Klarna invoice and/or payment, you can reach out to Klarna’s customer support team in the Klarna app or click here.


Who do I contact if I have questions regarding my Klarna invoice or payment?

For any questions regarding your Klarna invoice and/or payment, you can reach out to Klarna’s customer support team in the Klarna app or you can click here. Their customer service representatvives will be happy to assist you with any queries.


Where can I find Klarna's Terms & Conditions and privacy statement?

You can find  Klarna’s Terms & Conditions page here
You can find Klarna's Privacy statement here.

You can also contact Klarna's customer support team in the Klarna app or click here.